ROSIE BAKE ME A CAKE – POLICIES & IMPORTANT INFORMATION

Rosie Bake Me a Cake is a Colorado Cottage Food certified home bakery proudly based in Pueblo, Colorado, specializing in custom cakes, cookies, cupcakes, and celebration boxes for local events and special occasions.

♡ Placing an Order

Once you submit an inquiry form, I will contact you by email within 48–72 hours regarding availability, pricing, and your personalized estimate.

After reviewing your estimate, you will have the option to approve and accept it. Once accepted, an official invoice will be sent outlining your 50% non-refundable retainer, remaining balance, payment schedule, and due dates.

Your 50% non-refundable retainer must be paid within 7 days of accepting your estimate in order to officially reserve your order date.

Estimates may expire after 7 days if the retainer has not been received, and your requested date may no longer be available.

Your order and event date are not considered confirmed until:

• your estimate has been accepted
• your 50% non-refundable retainer has been paid

♡ Dates cannot be held without a retainer.

Retainers & Payments

A 50% non-refundable retainer is required to secure your order date.

Final Payment

The remaining balance is due 7 days prior to pickup or delivery unless otherwise discussed in writing.

Payment reminders may be sent before the due date.

Unpaid orders may be canceled.

Cancellations & Order Changes

All retainers are non-refundable.

Order Changes

Small changes may be accommodated up to 7 days before pickup or delivery, depending on availability and the complexity of the requested changes.

Changes requested within 7 days of pickup or delivery cannot be guaranteed.

Weekly Order Limits

I accept a limited number of orders each week to ensure quality.
Please book early!

Recommended notice:

  • 2–3 weeks: cookies, cupcakes & small cakes

  • 2-4 weeks: celebration boxes

  • 4-6 weeks: large or custom cakes / busy seasons

Rush orders may be available for an added fee.

Pickup Policies

Pickup is in Pueblo, Colorado.
You’ll receive the exact address in your confirmation email.

Pickup Guidelines

  • Please arrive at your scheduled time

  • If running late, message me ASAP

  • Orders left uncollected after 30 minutes may no longer be available

  • Once picked up, you are responsible for the care of your treats

Delivery Information

Delivery may be available depending on the date.
I currently offer delivery within Pueblo and Pueblo County.
I may be able to deliver to Colorado Springs on select dates depending on availability.

A delivery fee will be added to all orders inside and outside of Pueblo.

For the best experience:

Delivery outside Pueblo is limited and must be approved ahead of time.

Delivery Fee

Pueblo (city):
Delivery 0–10 miles — $10–$15
10–25 miles — $25–$40
25–50 miles — Custom quote
On-site setup for large events — Starting at $50

Delivery Notes

Once delivered, Rosie Bake Me A Cake is not responsible for heat damage, melting, or mishandling at your event location.

Serving & Handling

Rosie Bake Me A Cake does not slice, serve, or stay onsite after delivery. Once your cake is picked up or delivered, you or your event host are responsible for handling, cutting, and serving. If you need a recommended slicing chart for your cake size, I’m happy to provide one!

Storage & Handling

Cakes
Keep refrigerated.
Bring to room temperature 1–2 hours before serving for the best texture.

Cookies
Stay fresh up to 1 week in an airtight container.

Cupcakes
Best enjoyed within 24 hours.

Celebration Boxes
Keep cool until your event.

I’ll always include a sweet little Treat Care Card at pickup or delivery with everything you need to keep your desserts fresh, safe, and picture-perfect.

Allergy Disclaimer

My home kitchen uses dairy, eggs, gluten, nuts, and soy.
I do not offer allergy-free or allergen-friendly options, and I cannot guarantee that any product will be free of cross-contamination.
♡ Your safety is important!

Design + Creative Freedom

Every order is made by hand and decorated in my signature Rosie style.

Inspiration vs. Duplication

I happily use your inspiration photos, but I do not copy designs exactly.
Your treats will be unique, beautiful, and crafted with joy.

Photos & Social Media

I may use photos of your treats for my social media or website.
If you prefer your order not be shared, just let me know — I always respect your privacy.

Weather Policy

Heat and sun can cause cakes and frosting to melt.
Rosie Bake Me A Cake is not responsible for damage caused by:

  • hot cars

  • outdoor heat

  • long display times

  • travel time

Please store your treats safely.

Refund Policy

Custom orders are non-refundable once completed.
If there is a concern, please contact me within 24 hours, and I will do my best to make it right.